Shipping

When you place your order online with us we try our best to ship all in stock items within 1-4 business days. When possible we ship using recycled boxes in the spirit of environmental responsibility. We currently ship only within Canada and the shipping rates are as follows:

  • Orders $0-$39.99 = $9.99 + GST
  • Orders $40 = Free Shipping
  • All orders shipped to NT, NU, and YT and other remote areas will be charged actual shipping costs. You will not be charged shipping on check-out, and we will contact you with the actual shipping charge. At that time you will have the option of canceling the order or paying the shipping charges prior to shipment of your order.

If an item is out of stock you will be given the option to place it on special order.
Because we do not keep your credit card information on file, special order items will be paid in full at the time they are ordered. This will expedite the process of shipping them out to you once they arrive. If you would prefer to place only a 25% deposit on your special order item, you may do so by placing the order over the phone with us. In that
case, we will contact you for the balance payment before shipping.

We make every effort to keep our online stock up to date. Because we are a full service brick and mortar store it is always possible for an item to be sold in store and not yet
updated online. If an item you order turns out to be out of stock we will contact you and you will have the option of canceling or waiting for the item to arrive at our store. We do
not offer all of our products for sale online. If you would like to order a product that we carry at our retail store that is not displayed on our site we would be happy to place the
order for you over the phone.

Diaper Days reserves the right to cancel or stop shipping on any order for any reason.
If we are unable to ship out your order, we will contact you and attempt to resolve the situation.

At Diaper Days we try hard to ensure that you receive your orders in good condition, however, it is possible for damages to occur during the shipping process. If you receive
a damaged item, please make sure that the damages are recorded when you sign for your package and then contact us within 2 business days to report the problem.

*Please keep all packaging from the damaged delivery and if possible take photos of the damaged*

When you place your order there is a possibility that the item may be shipped out almost immediately. If you wish to cancel an order, please call us as soon as possible and if the item has not shipped we will be happy to cancel the order for you. Unfortunately, if the item has already shipped, we will be unable to cancel the order. Don’t worry if this happens because below, you will find our return policy that includes one free return per customer.

*If you need to cancel an order, please contact us by phone*

We kindly request that you do not refuse a package and that instead you refer to our returns policy. If you refuse a delivery there will be a $20 additional fee. If a package is
returned to Diaper Days due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery
cost. If you receive your order and find that there are items missing or that you have received incorrect items, please check your order and then contact us within 24 hours of
receiving the shipment so that we can do our best to correct the error.


RETURNS

At Diaper Days we want to make sure that you are happy with your purchase. If you need to return an item that was purchased online, please contact us within 7 days of
the time that the item was delivered. All regularly priced items may be returned for a refund within 7 days of their delivery. After 7 days, you may return regularly priced
merchandise for up to 60 days and a gift card/store credit in the amount of the refund will be issued. We regret that at this time gift cards/store credit may only be redeemed
in store or for orders placed by phone. Sale items may be returned for gift card/store credit within 15 days of their delivery.

For health and safety reasons we do not accept returns on car seats under any circumstances.

Before returning any item you must first obtain a return authorization number by emailing returns@diaperdays.ca. The return authorization number must be clearly written on the outside of any return packages. All return items must be in their original packaging with original tags attached, unused, and in resalable condition. Each customer is allowed one FREE RETURN on a regularly priced item that qualified for free shipping. For any other returns, all shipping costs are the responsibility of buyer including the actual cost of original shipping and the cost of shipping the item back to us. When we receive the return item(s) we will issue a refund in the amount of the purchase (minus the actual cost of shipping if the free return policy is not applicable). We are not responsible for lost or damaged packages in shipping it back to us. If you have any questions about our return policy, please contact us by phone or by email.

At Diaper Days we only sell products that we believe stand up to our high standards for quality. If you receive an item that you believe to be defective, where possible, please
refer to the Manufacturer’s warranty that is included in the product packaging. In most cases you can obtain any help you need by contacting the Manufacturer directly. If you
still require assistance with the item, or if there is no warranty information included with your product, please contact us. When possible we will replace damaged parts or send a replacement at no additional cost to you. Diaper Days reserves the right to replace defective parts prior to replacing a defective item. If you are returning a defective item please contact us for an RA number. We will arrange to pay for shipping of the item back to us and will send out the replacement item as soon as we have the defective one.

Diaper Days reserves the right to makes changes to terms & conditions of sale at any time, any changes will be posted on this page.

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